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Have Questions? We’ve Got the Answers
Are the software licenses sold on your website genuine and legally compliant?
Yes! All our software licenses are 100% genuine and sourced directly from authorized distributors or official partners like Microsoft, Google, Adobe, VMware, and more. We ensure full compliance with licensing policies, so you can purchase with confidence.
How long does it take to receive my license key after purchase?
In most cases, you will receive your license key instantly via email after completing your purchase. However, some software licenses may take up to 24 hours depending on the vendor and verification process.
What should I do if my license key doesn’t work?
If your license key doesn’t work, please double-check that you have entered it correctly. If the issue persists, contact our support team, and we will assist you with activation or issue a replacement if necessary.
Can I transfer my software license to another computer?
It depends on the type of license:
Retail Licenses – Usually transferable to another device.
OEM Licenses – Typically tied to the first device they are activated on.
Subscription-Based Licenses – Can often be transferred but may require deactivation on the previous device.
Check the specific product details or contact us for clarification.
Do you offer refunds if I change my mind after purchasing a license?
Unfortunately, software licenses are non-refundable once they are issued, as they cannot be resold or revoked. However, if there is a technical issue or activation problem, we will work with you to resolve it or provide a replacement.
Do you offer discounts for bulk purchases?
Yes! We provide special pricing and volume discounts for businesses, IT service providers, and resellers. Contact our sales team for a custom quote on bulk orders.
Will I receive software updates after purchasing a license?
Yes, if you purchase a valid license, you will receive all software updates as per the terms of the vendor.
Subscription-based licenses (e.g., Google Workspace, Microsoft 365) include automatic updates.
Perpetual licenses (e.g., Adobe Acrobat Pro, Windows OS) receive updates within the supported version but may require a new purchase for major upgrades.
Is my payment information secure when purchasing from your website?
Absolutely! We use secure payment gateways with encryption and fraud protection to ensure that your personal and payment information is fully protected. We never store sensitive payment details.
How do I complete the setup after purchasing the software?
Once you have completed your software purchase, we kindly request you to contact our support team to assist you with the final setup and configuration process. Our team will ensure that the installation is completed smoothly, all necessary settings are properly configured, and the software is fully operational according to your business requirements.
